Terms of Service

Last updated November 2026

These terms govern your use of stairwayhome.com and any purchase from Stairway Home ("we", "us", "our"). By placing an order or using our site, you agree to these terms.

Custom work & approvals

Every film is made for one person or pet from the photos you send. You see a proof of the finished film before anything is finished, and one free revision is included. Once you approve the proof, the film is final.

Pricing & payment

• All prices are listed in US dollars
• Payment is processed securely through Stripe at checkout
• We reserve the right to refuse or cancel any order before work begins

Shipping

The Hug Coin ships to the address you enter at checkout. We are not responsible for carrier delays or incorrect shipping addresses provided by the customer.

Returns & refunds

Because each film is made for one specific person or pet, an approved film cannot be returned or exchanged. We will replace or refund at no cost if the Hug Coin arrives damaged, is defective, or never arrives. Email hello@stairwayhome.com if anything is wrong with your order.

Photos & content you provide

When you send photos or share a loved one's story, you confirm they are yours to share, and you grant us permission to use them only to make your film. We will not use your photos, names, or stories for marketing without your explicit written consent.

Scenes

Scenes are artistic interpretations. Stairway Home is not affiliated with any faith or denomination.

Intellectual property

All content on this site — text, images, designs, logos — is owned by Stairway Home. You may not reproduce, copy, or distribute our content without permission. Your finished film is yours to keep and share with family and friends.

Limitation of liability

Our liability is limited to the purchase price of your order. We are not liable for indirect, incidental, or consequential damages arising from the use of our products or site.

Governing law

These terms are governed by the laws of the State of California, without regard to conflict-of-law principles. Disputes will be resolved in the courts of California.

Changes to these terms

We may update these terms from time to time. The date above reflects the last revision. Continued use of our site after changes constitutes acceptance.

Contact

Questions about these terms? Email hello@stairwayhome.com.