Contact us
Questions about a film, sending photos, or the Hug Coin? We're here to help — whether you're placing an order, waiting for a proof, or just exploring.
Reach us at hello@stairwayhome.com. After you order, reply with your photos to the same address.
Before you write
- Common questions about how films are made and how long they take
- Their Walk Home — a guided goodbye film for families with young children
- Gentle guides for explaining a loss to a child