Privacy Policy
Last updated November 2026
Stairway Home ("we", "us", "our") respects your privacy. This policy explains what information we collect, how we use it, and the choices you have. It applies to stairwayhome.com and all orders placed through it.
Information we collect
We collect only what's needed to make your film, ship your keepsake, and provide support:
- Contact details — name, email address, and the shipping address you enter at checkout
- Order details — the photos, names, and notes you send us for the film
- Payment information — processed by Stripe; we never see or store your card number
- Communications — messages you send us by email
How we use your information
- To make your film, send you the proof for approval, and deliver the finished film
- To ship the Hug Coin to the address you provide
- To send order confirmations and respond to your questions
- To prevent fraud and process refunds
- To improve our website
What we don't do
- We do not sell or rent your personal information
- We do not send marketing emails unless you explicitly opt in
- Photos are used only for your film and are never reused
- We do not use your loved one's story or photos for advertising without your written consent
How long we keep your data
We retain order records for as long as needed to provide service and support and to meet legal and tax obligations. You can request deletion of your data at any time, except where we're legally required to keep it.
Cookies and analytics
We use Google Analytics 4 (measurement ID G-K331QSK71R) and Cloudflare Web Analytics to understand page views and traffic sources. These tools may set cookies or collect anonymous browsing data. You can manage or disable cookies in your browser settings. We do not share your loved one's name, photos, or personal information with these platforms.
Your rights
Depending on your state, you may have the right to access, correct, or delete the personal information we hold about you, to opt out of the sale or sharing of your information (we don't sell it), and to limit the use of sensitive personal information. To exercise any of these rights, email us at hello@stairwayhome.com. We'll respond within 30 days.
Children's privacy
Orders are placed by adults. We do not knowingly collect information from children under 16. If you believe a minor has provided us information, contact us and we'll delete it.
Changes to this policy
If we make material changes, we'll update the date above.
Contact
Questions about this policy or your data? Email hello@stairwayhome.com.